The xROVER USA Process
FROM FIRST QUESTION TO OUTDOOR FREEDOM
Finding the right adaptive mobility solution is about more than choosing a product.
Every individual, family and situation is different. Mobility needs, physical abilities, everyday environments, outdoor goals, transportation, positioning requirements and funding options can all influence the right solution.
The xROVER USA Process provides a clear, guided path — from the first conversation through personalized recommendation, configuration, funding support when needed, delivery and ongoing support.
One process. Personalized around real life.
START YOUR PERSONALIZED RECOMMENDATION
HOW THE xROVER USA PROCESS WORKS
01 — PERSONALIZED RECOMMENDATION
We start with the person — not the product.
Before recommending an xROVER, we learn about the individual who will use it.
We consider current mobility, height and weight, positioning needs, everyday environment, intended activities, transportation requirements and the family's goals.
This helps our team understand not simply which xROVER may fit, but how the mobility solution needs to work in real life.
Typical considerations include:
Mobility and walking ability • Height and weight • Positioning and support needs • Outdoor activities • Terrain • Family lifestyle • Transportation • Bike trailer use • Travel • Funding considerations
GET A PERSONALIZED RECOMMENDATION
02 — xROVER CONFIGURATION
The right xROVER is a complete mobility solution.
Once we understand the individual's needs and intended use, our team helps identify the appropriate xROVER size, configuration and accessories.
Depending on the individual and planned activities, this may include positioning supports, harness systems, outdoor accessories, cycling equipment, beach or winter solutions and other configuration options.
The goal is simple:
Build the xROVER around the person and the activities they want to participate in — not the other way around.
03 — FUNDING & PROFESSIONAL SUPPORT
When funding is part of the journey, we help families understand the path forward.
Some families purchase their xROVER directly. Others explore insurance, Medicaid, waiver programs, regional programs, grants, charitable funding or other potential resources.
When funding support is needed, xROVER USA can help families understand potential pathways and determine what documentation or professional involvement may be appropriate.
Our professional support services can also help coordinate information for physicians, PTs, OTs and other healthcare professionals involved in the mobility decision.
Funding eligibility and approval depend on the individual program, payer and circumstances and cannot be guaranteed.
04 — ORDER & DELIVERY
From confirmed configuration to your xROVER.
Once the appropriate configuration is established and the purchase or funding process is complete, we coordinate the order and delivery of the xROVER.
Our team helps ensure that the confirmed size, configuration and selected accessories are clearly established before fulfillment.
xROVER USA supports families throughout the United States and Canada.
Your xROVER journey should feel organized from the first question through delivery.
05 — ONGOING SUPPORT
Delivery isn't the end of the relationship.
Mobility needs and family activities can evolve over time.
After delivery, xROVER USA remains available to assist with product questions, configuration guidance, accessories, service needs and future use of the xROVER system.
Whether a family is preparing for a new outdoor activity, considering additional equipment or simply has a question about their xROVER, our team remains a resource.
Because the right mobility solution should support more than one moment. It should support what comes next.
ONE xROVER. MANY WAYS TO PARTICIPATE.
A walk through the neighborhood.
A family vacation.
A gravel trail.
A day at the beach.
A bike ride.
A sporting event.
A weekend outdoors.
The right mobility solution depends not only on how someone moves, but also on where they want to go and what they want to experience.
That is why the xROVER USA Process begins with understanding the person and their real life.
NOT SURE WHERE TO START?
You don't need to know which xROVER model, size, configuration or accessories are right before contacting us.
That's what the xROVER USA Process is designed to help determine.
Tell us about the individual, their mobility needs and the activities you would like to make possible.
Our team will help you identify the next step.
START YOUR PERSONALIZED RECOMMENDATION
xROVER USA
ADAPTIVE OUTDOOR MOBILITY.
PERSONALIZED AROUND REAL LIFE.
Supporting individuals, families and professionals across the United States and Canada.
Questions about xROVER, configuration, funding or an existing order?
Our team is here to help.
xROVER USA
Sarasota, Florida
United States & Canada
+1 941 278 2882
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