Models & Accessories
Get to know your xROVER — and use it with greater confidence.
The xROVER Owner Orientation™ is a personalized remote orientation for owners who want professional guidance on the setup, operation, accessories, routine maintenance, and everyday use of their xROVER.
During a one-on-one video session with xROVER USA, we walk through your specific xROVER, answer your questions, and help you better understand the equipment you own.
The xROVER Owner Orientation™ is designed primarily for owners of pre-owned xROVERs, xROVERs purchased through another source, or existing owners who would like additional individualized guidance.
Every xROVER may have a different history, configuration, accessories, and intended use.
Instead of trying to understand everything from manuals, photographs, or online information alone, you can review your specific xROVER directly with the xROVER USA team.
Your service includes a scheduled one-on-one remote video session with xROVER USA.
We work with the xROVER you actually own — not simply a generic product example.
Depending on your configuration and questions, the session may cover:
Basic xROVER setup
Folding and unfolding
Handle operation and adjustment
Front and rear wheel installation and removal
Brake operation
Harness and basic positioning components
Visible adjustment points
Installed accessories
Storage and transportation
Routine owner maintenance
General care
Questions about everyday operation
Before the session, we ask you to provide basic information about your xROVER, including:
Serial number
Size
Photographs of the xROVER
Accessories currently installed or received with the equipment
Any specific questions or concerns you would like us to address
This allows us to make the orientation relevant to your actual equipment.
If your xROVER includes additional equipment or accessories, we can discuss their basic purpose, setup, and use when appropriate.
Depending on your configuration, this may include items such as:
Positioning accessories
Weather accessories
Travel accessories
Outdoor accessories
Beach configuration
Ski configuration
Cycle Set
Other compatible xROVER components
The session focuses only on equipment actually present and identifiable on your xROVER.
We can help you understand the basic owner-level checks that can help keep your xROVER in appropriate operating condition.
Topics may include:
Tires and wheels
Brakes
Fasteners
Handle components
Folding components
Fabric and harness
Visible wear
Cleaning and storage
When professional service or replacement parts may be appropriate
If we identify something during the session that should receive additional attention, we may recommend further inspection, maintenance, service, or replacement parts before continued use.
The service includes:
Review of your submitted xROVER information
One personalized remote video orientation
Guidance based on your specific xROVER and visible configuration
Opportunity to ask questions about setup and operation
Basic routine maintenance guidance
Identification of potential follow-up items, when appropriate
Following the orientation, xROVER USA may provide a brief written summary of important recommendations or next steps identified during the session.
The xROVER Owner Orientation™ may be appropriate if:
You purchased a pre-owned xROVER
You purchased your xROVER from another seller or source
You received an xROVER from another family
You inherited or were given an xROVER
Your xROVER has not been used for some time
You are unfamiliar with some of its components or accessories
You want individualized guidance instead of relying only on manuals
You recently completed an xROVER Pre-Owned Inspection & Verification™
You need additional personalized orientation beyond standard owner support
If you purchase a new xROVER directly from xROVER USA, standard product onboarding and owner support are part of your customer experience.
You do not need to purchase the xROVER Owner Orientation™ to receive the standard guidance associated with your new xROVER purchase.
This paid service is intended primarily for pre-owned equipment, equipment purchased through other sources, and situations requiring additional individualized professional time.
The xROVER Owner Orientation™ provides remote owner education and general product guidance.
It is not:
A physical mechanical inspection
A safety certification
A repair service
A medical or clinical evaluation
A professional seating assessment
Physical therapy or occupational therapy
A substitute for professional service or repair when required
A guarantee that a pre-owned xROVER is safe or mechanically sound
Our guidance is based on the equipment and information visible during the remote session and any photographs, videos, or other information you provide.
Certain defects, damage, wear, modifications, or mechanical issues may not be detectable remotely.
xROVER USA may recommend additional inspection, service, replacement parts, or professional evaluation before continued use.
The fee covers preparation and one personalized remote orientation session for one specific xROVER.
The service is associated with the xROVER identified by the serial number submitted when scheduling the orientation.
Additional equipment, extensive technical troubleshooting, repair work, or additional consultations may require separate services.
Understanding your equipment can make everyday ownership easier — from setup and transportation to accessories, routine maintenance, and outdoor use.
Personalized owner guidance from xROVER USA.
$95
Buying a pre-owned xROVER?
Consider starting with the xROVER Pre-Owned Inspection & Verification™ before completing your purchase or putting the equipment into use.
A professional remote review can help identify the xROVER, visible condition, configuration, accessories, and potential service needs.
xROVER USA Professional Services™
Expertise beyond the equipment.
